Stargazey Candle

Mainland UK Delivery is £4.95, Free for Orders Over £75
Shipping For Scottish Highlands & Islands Is Calculated at The Checkout.
If have any problems with shipping, please e-mail us 
orders@creamcornwall.co.uk

 Delivery Of Your Order

We aim to deliver quickly. Generally your order will be shipped within a couple of days, but please allow 4-7 working days to receive your order. If your order is needed urgently, please call us on 01326 450811 and let us know and we'll prioritise that for you., especially if it's a gift.

Local Pick-Up

When you choose local pick-up, please come to 46a Kernick Industrial Estate, Penryn, Cornwall, TR10 9EP.
See here for our location. 
You will be notified when your order is ready to collect.
Please note that our opening hours are 9am-5pm, Monday to Friday.

If you need to talk to us, please call our customer service on 01326 450811.

Shipping Overseas

Unfortunately we have had to take our shipping rates to Australia, New Zealand, USA etc off our website, as prices have risen so dramatically since March. If you have items that you would like, please get in touch and we will happily get a price for you. Hopefully when flights resume to normal next year, we'll be able to offer the service again.

Shipping To The EU
We charge £20 for up to 20kg. Now we have left the EU, you will be responsible for any duties or taxes payable in your country - sorry!

How Much Will My Delivery Cost?
As a small business we aim to be transparent about our delivery costs and we don't hide the cost of delivery in our product prices. Our standard delivery cost is £4.95 to anywhere in mainland UK. For Scottish Highlands, all Islands and Northern Ireland, the shipping costs are calculated at the checkout and there is also a shipping calculator. If you have a large order to go to any of these regions, then please call us and we will find the best price for you. Unfortunately shipping to these areas is expensive.

What Do I do If An Item Arrives Damaged, is Faulty or Missing?

We invest in our packaging to ensure your item reaches you in pristine condition. Unfortunately once it leaves us, your parcel is at the mercy of the delivery company and sometimes it will arrive damaged. Don't worry!  Please let us know within 72 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Email us at orders@creamcornwall.co.uk quoting your order number and full name. We will need a photo of the damage as this will help us to quickly resolve any issues and decide on appropriate steps to rectify the problem which we will always sort as quickly as possible. 

Do you live outside of the UK?

Not a problem, we deliver worldwide with very affordable shipping options. This is shown at the checkout. We have tried to make it as cost effective as possible for you as we want you to have some of Cream Cornwall in your home! For example, our cushion covers are able to be sent as a large letter which makes it very reasonable. If you have a lot of items that you would like, just email us and we will always try and get the best price we can for you. 

Stock Levels

Though our site does not show ‘live’ stock levels, most of the goods will be in stock. Should goods not be readily available to fulfil your order we will contact you normally within 24 hours, giving you the opportunity to amend, cancel or wait. However, generally out of stock items will say OUT OF STOCK and may give you the opportunity to pre-order, along with an expected arrival time.

What Happens If Goods Are Out Of Stock?

We'll email or call you to let you know that there will be a delay in shipping your order and normally give you an estimated date of arrival when goods are expected back into stock.

We can recommend alternatives and you can decide if you want to amend your order, wait for it to come back into stock or cancel it. If you do choose to wait for items to come back into stock we will send out your order in separate shipments at no extra cost to you. 

We do our best to meet the delivery timescales that we quote but occasionally deliveries can be late due to circumstances outside of our control.

Returns

Naturally, we want you to love everything but there will be times when you want to send something back. We have made it very easy for you. Just go to the returns section on the website, below this tab and all you have to do is fill in your order number and email address. Once we have approved your request you will receive a label and you can take your parcel to any CollectPlus drop off. Once we receive it, ( in the same condition as we sent it out ), we will refund you less the cost of sending it back which is £4.50.

Exchanges

We are trying to keep our processes really simple. if you would like a different size or colour, then just fill out the returns form and you will be refunded. So you can order the item you want whenever you want and be safe in the knowledge that your refund is on its way.

Wrong Address

If you enter your shipping address wrongly, without a number etc and it gets returned, we will have to charge you for the re-delivery. Unfortunately it can't be delivered of there's no house number etc, sop please check everything!