To start the return process for your order, please enter your email address or phone number and the order number below.
Returns are super simple with Collect+
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
In the original packaging
What happens If I want to exchange something?
Please tell us what you would like to exchange this for in the notes section - eg. the size of lampshade or colour and we can get this ready to send out as soon as your return arrives. Any quesries, please emial us at firstname.lastname@example.org
Are there any charges for return?
- Original shipping charges are non-refundable
- Returns are free for faulty items
- Returns for any other reason are charged at £4.50. Creating a returns label is free, we simply deduct £4.50 for your refund.
- You are responsible for the charges of the return shipping if the item is not faulty
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.