Harbour Scene Card

We consistently work hard to ensure that you get your beautiful products as soon as possible. We're now offering an Express delivery service, which means that orders placed on Monday to Friday before 1pm will be shipped out for a next day delivery. 

Please note that orders sent on a Friday will be delivered on a Monday.

Delivery Fee:

• Mainland UK Delivery is £5.95. Free for Orders Over £100* 
• Shipping for Scottish Highlands & Islands is calculated at checkout. We do our best to give you the best rate possible. Shipping is really complicated and sometimes we get it wrong, so if you're not happy or think it's too expensive, please get in touch and we can take a look. 

If you have any questions please email orders@creamcornwall.co.uk or call us on 01326 450811

 Delivery Of Your Order

We aim to deliver quickly. Generally your order will be shipped within a couple of days, but please allow 4-7 working days to receive your order. If your order is needed urgently, please call us on 01326 450811 and let us know and we'll prioritise that for you, especially if it's a gift.

Local Pick-Up

When you choose local pick-up, please come to 46a Kernick Industrial Estate, Penryn, Cornwall, TR10 9EP.
See here for our location. 
You will be notified when your order is ready to collect.
Please note that our opening hours are 9am-5pm, Monday to Friday.

Shipping To The EU

We have resumed shipping to the EU and there is a flat rate of £20. However, you are responsible for any duty and taxes payable in your country. There is no duty or VAT to pay on orders up to 150 euros. Above that, there may be taxes to pay, this is your responsibility. When placing an order please ensure we have the correct address, phone number and email address, should the courier need to contact you. Your order will be fully trackable and you can check on its progress.

Shipping to the USA

We have resumed shipping to the USA and there is a flat rate of £20. Unfortunately our larger lampshades aren't included in this flat rate as although they are really light, they are large and volumetrically they weigh a lot and are expensive!
You are responsible for any taxes and duties payable in your country. There is no duty or VAT to pay on orders up to $800 USD. Above that, there may be taxes to pay. When placing an order please ensure we have the correct address, phone number and email address, should the courier need to contact you. Your order will be fully trackable and you can check on its progress. We generally use DHL express as they are very reliable and we know it's going to get to you.

How Much Will My Delivery Cost?

As a small business we aim to be transparent about our delivery costs and we don't hide the cost of delivery in our product prices. Our standard delivery cost is £5.95 to anywhere in mainland UK. For Scottish Highlands and Islands, the shipping costs are calculated at the checkout and there is also a shipping calculator. If you have a large order to go to any of these regions, then please call us and we will find the best price for you. Unfortunately shipping to these areas is expensive.

What Do I do If An Item Arrives Damaged, is Faulty or Missing?

We invest in our packaging to ensure your item reaches you in pristine condition. Unfortunately once it leaves us, your parcel is at the mercy of the delivery company and sometimes it will arrive damaged. Don't worry!  Please let us know within 72 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Email us at orders@creamcornwall.co.uk quoting your order number and full name.

We will need a photo of the damage as this will help us to quickly resolve any issues and decide on appropriate steps to rectify the problem which we will always sort as quickly as possible. 

Stock Levels

Though our site does not show ‘live’ stock levels, most of the goods will be in stock. Should goods not be readily available to fulfil your order we will contact you normally within 24 hours, giving you the opportunity to amend, cancel or wait. However, generally out of stock items will say OUT OF STOCK and may give you the opportunity to pre-order, along with an expected arrival time.

What Happens If Goods Are Out Of Stock?

We'll email or call you to let you know that there will be a delay in shipping your order and normally give you an estimated date of arrival when goods are expected back into stock.

We can recommend alternatives and you can decide if you want to amend your order, wait for it to come back into stock or cancel it. If you do choose to wait for items to come back into stock we will send out your order in separate shipments at no extra cost to you. 

We do our best to meet the delivery timescales that we quote, but occasionally deliveries can be late due to circumstances outside of our control.

Returns

Naturally, we want you to love everything but there will be times when you want to send something back. We have made it very easy for you. Just go to the returns section on the website, below this tab and all you have to do is fill in your order number and email address. Once we have approved your request you will receive a label and you can take your parcel to any CollectPlus drop off. Once we receive it, ( in the same condition as we sent it out ), we will refund you less the cost of sending it back which is £5.95.

Exchanges

We like to keep the return process simple. if you would like a different size or colour, then just fill out the returns form and you will be refunded. This means you can order the item you want whenever you want and be safe in the knowledge that your refund is on its way.

Wrong Address

If you enter your shipping address wrongly, without a number etc and it gets returned, we will have to charge you for the re-delivery. Unfortunately it can't be delivered if there's no house number etc, so please check everything!

* We do not deliver furniture free of charge outside mainland UK. We can help you organise a delivery if possible, but we can't pay for it.
We also reserve the right to refund you for your order should it be too expensive to ship or the shipping price that our system has calculated isn't correct.